One question. Three smart follow-ups.
Send a 0–10 NPS. Promoters → testimonial or case study. Passives → follow-up. Detractors → support. Set once.
Ask the question
Default 0–10 wording or write your own. Optional follow-up prompt.
Auto-route the answer
Each bucket triggers its own action.
Track the score
NPS score, bucket mix, trend over time.
How likely are you to recommend us to a friend or colleague?
Send the question. Forget about it.
Every reply triggers the right next step automatically. No sorting, no spreadsheets, no follow-ups falling through.
Promoters become case studies — or testimonials
A 9 or 10 is a promoter at peak happiness. Don't waste it. NPS picks the right ask — a case-study invite for the heavy hitters, a one-click testimonial request for everyone else.
- ✓Zero touch. Set the rule once, every promoter is routed.
- ✓Identity pre-filled. They never re-enter name or email.
- ✓Caught in the act. Ask while they're still buzzing about the score they just gave.
Move the lines where they belong.
Textbook NPS treats every 9 as a fan and every 6 as a detractor. Your business probably doesn't. Slide the thresholds to whatever makes sense — stricter for a premium product, looser for a consumer app.
- ✓ Adjust where promoter, passive and detractor start
- ✓ Different thresholds per survey
- ✓ Auto-routing follows your buckets, not the textbook
Track NPS over time
Score + bucket mix at a glance. Filter the response list by promoter, passive or detractor. Catch a dip the week it happens.
- ✓ NPS score (color-coded by health)
- ✓ Promoter / passive / detractor breakdown
- ✓ Filter responses by bucket
Ready to run NPS on autopilot?
NPS is included on the Ultimate + plan — set the question, set the routing once, and let promoter responses turn into case studies and testimonials automatically.
No coding skill required.
Start in under 2 minutes.